Give him time to look around. Say: "Come and feel at home, and if you have any questions – I am always ready to help!" Thus, the seller takes nenazoylivy interest to the client, and if the buyer is something like in this store, then odds are that he will address it to the seller, who met him. Contact information is here: technology investor. "RS: I guess every vendor has ever had to deal with inappropriate behavior the clients. How best to behave, if the customer arranges a scandal? EK: Of course, if you cry, do not cry in response. But not the best way here – to tremble with fear and excuses or try to reassure the customer – Thus you will surely achieve even more powerful explosion of indignation, because you'll be with him in different emotional parallels.

Just listen to him and do not interrupt, let him give vent to their frustration. Better all will encourage him to continue the conversation. Use words such as "and …" "Then what happened?" So, you know, what is his problem. It is important to feel the mood of the buyer and adapt to him. For example, since he raised voice pronounces to you: "What a disgrace, I again did not deliver the goods on time!" And you do it confidently, with the same facial expression and tone of the same answer: "I agree with you, our service delivery worked badly, I personally will deal with your situation and punish the guilty! Be sure to continue delivery of the goods for you will be under special control! "Client feels that you share his indignation and seeks to help fix the problem, and his enthusiasm immediately subside, and then you can continue to communicate with them without unnecessary emotions.